About the Role
To monitor team members level of service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items while maintaining all service standards, rules and regulations in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
Checks server and host person stations before, during and after their shift for proper set-up and cleanliness.
Ensures that the Servers and host person provide guests with friendly, courteous, and timely service. Make sure that Servers understand and are able to explain any specials and/or restaurant promotions.
Ensures that the order when complete, is retrieved from the kitchen, is accurate and delivered in a timely manner with the appropriate condiments.
Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
Manages and monitors product quality and guest satisfaction in restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications.
Schedules and directs staff in their work assignments. Assigns in detail specific duties to all team members under supervision for efficient operation of the kitchen/restaurant.
Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments for consistency.
Ensures compliance with all hotel policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations.
Listen actively & communicate clearly while interacting with customers to promote food products & directing staff activities. Analyze feedback from clients & team members, make decisions and take action to implement suggestions for improvement. Maintain working rapport with all hotel staff for efficient operation & service to customers.
Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.
Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards, and promote team member empowerment.
Other duties as assigned.
Minimum of 1 year restaurant supervisory experience preferred.
Food Handlers Certification required.
CPR certification preferred.
Medical, Dental and Vision Insurance
Referral Bonus Program
Employee Assistance Program
Paid Time Off Program
Hotel Discount Program
And Many More
About Fiume Pizzeria and Wine Bar
Fiume - in English meaning river - is a restaurant concept that merges the authentic flavors of Italy with traditional Texas ingredients. The artisan, Texas-crafted pizza incorporates local flavors that highlight Neapolitan-style pizza in what we define as Texapoletana.
Fiume - also once a city in Italy - was known as a cultural melting pot in the height of its existence. Similarly, the San Antonio River is the core of our dynamic and culturally diverse city of San Antonio. Our vision and menu are exemplary of an elevated dining experience revered for its deep local roots and hyperlocal culinary craftsmanship.